Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

De-Escalation Script for Call Centers: Ways to Respond & Phrases to Use

De-Escalation Script for Call Centers: Ways to Respond & Phrases to Use

Jeremy Pollack2025-02-21T18:41:58+00:00

The call center environment thrives on clear communication and positive customer interactions. However, dealing

De-Escalation Script for Call Centers: Ways to Respond & Phrases to UseJeremy Pollack2025-02-21T18:41:58+00:00

Hard Skills vs. Soft Skills: Definitions, Difference & Examples

Hard Skills vs. Soft Skills: Definitions, Difference & Examples

Jeremy Pollack2025-02-21T18:52:16+00:00

In the heat of the moment, what kind of skills will truly save the

Hard Skills vs. Soft Skills: Definitions, Difference & ExamplesJeremy Pollack2025-02-21T18:52:16+00:00

Nonverbal Communication: Definition, Types, and Examples

Nonverbal Communication: Definition, Types, and Examples

Jeremy Pollack2025-02-21T18:22:01+00:00

Approximately 60 to 90% of our daily interactions are conveyed through nonverbal means. This

Nonverbal Communication: Definition, Types, and ExamplesJeremy Pollack2025-02-21T18:22:01+00:00

3 Communication Skills Vital for Customer Service Jobs

3 Communication Skills Vital for Customer Service Jobs

Jeremy Pollack2025-02-20T11:24:49+00:00

With customer expectations constantly rising, companies can't afford to neglect the importance of communication

3 Communication Skills Vital for Customer Service JobsJeremy Pollack2025-02-20T11:24:49+00:00

11 Communication Skills Indispensable for Sales Jobs

11 Communication Skills Indispensable for Sales Jobs

Jeremy Pollack2025-02-20T09:01:00+00:00

Your success as a salesperson hinges critically on your ability to craft a compelling

11 Communication Skills Indispensable for Sales JobsJeremy Pollack2025-02-20T09:01:00+00:00

How to Prevent Bullying in Schools: 10 Science-Based Behavioral Strategies

How to Prevent Bullying in Schools: 10 Science-Based Behavioral Strategies

Jeremy Pollack2024-02-27T11:50:20+00:00

Bullying, the persistent misuse of power to harm another, casts a long shadow over

How to Prevent Bullying in Schools: 10 Science-Based Behavioral StrategiesJeremy Pollack2024-02-27T11:50:20+00:00