5 Examples of Conflict in Healthcare Settings (with Resolutions)
Jeremy Pollack2024-11-13T19:38:36+00:00Conflict is inevitable in healthcare and often intensified by the high-stakes, stressful environment and
Customer Service Conflict Resolution Guide: Tips & Examples
Jeremy Pollack2024-11-07T11:03:59+00:00Conflict is practically inevitable in customer service. When issues arise, they can range from
11 Customer Service Etiquette Guidelines for Delighting Clients
Jeremy Pollack2024-11-07T10:59:30+00:00Creating a positive, memorable experience is no longer an optional goal for businesses—it’s essential.
The 3 Stages of De-Escalation & How to Use Each to Your Favor
Jeremy Pollack2024-10-16T08:19:17+00:00De-escalation is the process of calming a tense situation before it escalates into conflict
Dealing with Angry Patients & Relatives: 4 De-Escalation Tactics
Jeremy Pollack2024-10-16T08:15:19+00:00In healthcare settings, professionals are often at high risk of encountering violence. According to
Positive Body Language: Examples & 3 Tips for the Workplace
Jeremy Pollack2024-09-11T10:05:17+00:00Body language plays a pivotal role in workplace dynamics, often communicating more than words.
