Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

How To Deal With Toxic Volunteers In Non-Profit Settings

How To Deal With Toxic Volunteers In Non-Profit Settings

Jeremy Pollack2026-07-01T22:09:08+00:00

Introduction Volunteers are the heart of many nonprofit organizations. Their passion, commitment, and belief

How To Deal With Toxic Volunteers In Non-Profit SettingsJeremy Pollack2026-07-01T22:09:08+00:00

How Retail Employees Should (and Shouldn’t) Respond to Shoplifting

How Retail Employees Should (and Shouldn’t) Respond to Shoplifting

Jeremy Pollack2026-06-25T16:59:54+00:00

Retail employees are sometimes placed in difficult situations where they must respond to shoplifting

How Retail Employees Should (and Shouldn’t) Respond to ShopliftingJeremy Pollack2026-06-25T16:59:54+00:00

How To Address Bullying Between Attorneys In A Law Firm

How To Address Bullying Between Attorneys In A Law Firm

Jeremy Pollack2026-06-09T03:09:26+00:00

Law firms are built to handle conflict. Attorneys advocate for clients, navigate difficult negotiations,

How To Address Bullying Between Attorneys In A Law FirmJeremy Pollack2026-06-09T03:09:26+00:00

How To Resolve Conflict In Healthcare Settings Before It Affects Patient Care

How To Resolve Conflict In Healthcare Settings Before It Affects Patient Care

Jeremy Pollack2026-06-05T21:38:40+00:00

Introduction Healthcare professionals work in environments where pressure is constant. Long shifts, staffing challenges,

How To Resolve Conflict In Healthcare Settings Before It Affects Patient CareJeremy Pollack2026-06-05T21:38:40+00:00

5 Strategies For Managing Conflict Between Volunteers

5 Strategies For Managing Conflict Between Volunteers

Jeremy Pollack2026-06-05T17:11:20+00:00

Introduction The vast majority of volunteers give generously of their time and energy and

5 Strategies For Managing Conflict Between VolunteersJeremy Pollack2026-06-05T17:11:20+00:00

How to Handle Customer Complaints in Retail Without Escalation

How to Handle Customer Complaints in Retail Without Escalation

Jeremy Pollack2026-06-12T00:01:48+00:00

Key Takeaways Customer complaints are a normal part of retail operations. Strong emotional reactions

How to Handle Customer Complaints in Retail Without EscalationJeremy Pollack2026-06-12T00:01:48+00:00