Jeremy Pollack, Ph.D.
Program Director & Trainer
Defuse De-Escalation Training
Jeremy Pollack, Ph.D. is a social-organizational psychologist and a leading practitioner in workplace conflict resolution and de-escalation training. He is the Founder of Pollack Peacebuilding Systems (PPS)—the largest workplace conflict management firm in North America—and the creator of Defuse, PPS’s dedicated de-escalation training brand.
Jeremy trains organizations to prevent tense moments from turning into crises by strengthening three capabilities: conflict psychology, self-regulation, and verbal de-escalation. His work helps teams respond to emotionally escalated situations with calm, clarity, and safety—whether the tension is coming from customers, patients, constituents, students, coworkers, or leadership teams.
What Jeremy Teaches (Core Topics)
Credentials & Professional Background
Jeremy combines academic expertise with real-world conflict practice. He holds a Ph.D. in psychology, and his research and professional focus has centered on social dynamics, group conflict, and motivation. In addition to his academic background, Jeremy is trained and credentialed across multiple applied disciplines, including organizational development, trauma-informed work, mindfulness facilitation, and professional coaching.
Experience Working With Organizations Nationwide
As a trainer and conflict practitioner, Jeremy has supported teams across a wide range of industries—including healthcare, education, government, non-profits, customer service environments, and corporate workplaces. Defuse trainings are designed to be practical, scenario-based, and immediately usable on the job—especially in high-stress, public-facing roles.
