Jeremy Pollack

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

How to Deal With Verbal Abuse From Combative Patients

How to Deal With Verbal Abuse From Combative Patients

Jeremy Pollack2025-04-16T22:29:24+00:00

In healthcare, conflict can surface when emotions run high and patients feel overwhelmed. Even

How to Deal With Verbal Abuse From Combative PatientsJeremy Pollack2025-04-16T22:29:24+00:00

How to Improve Customer Service Skills

How to Improve Customer Service Skills

Jeremy Pollack2025-04-16T22:21:22+00:00

Customer service skills are critical to the success of any customer service team. Every

How to Improve Customer Service SkillsJeremy Pollack2025-04-16T22:21:22+00:00

Behavior Is Communication: What It Means

Behavior Is Communication: What It Means

Jeremy Pollack2025-04-16T22:20:28+00:00

Human behavior speaks even when no words are used. In schools, workplaces, or crisis

Behavior Is Communication: What It MeansJeremy Pollack2025-04-16T22:20:28+00:00

12 Behavioral Management Techniques for Positive Learning

12 Behavioral Management Techniques for Positive Learning

Jeremy Pollack2025-02-14T18:09:44+00:00

Managing classroom behavior is one of the biggest challenges teachers face. Whether students talk

12 Behavioral Management Techniques for Positive LearningJeremy Pollack2025-02-14T18:09:44+00:00

Tension Reduction in Crisis Development: Signs & Strategies

Tension Reduction in Crisis Development: Signs & Strategies

Jeremy Pollack2025-02-14T17:56:25+00:00

Tension is inevitable in any setting where people interact, whether at work, school, or

Tension Reduction in Crisis Development: Signs & StrategiesJeremy Pollack2025-02-14T17:56:25+00:00

Verbal Escalation Continuum: What It Is & How to Use It at Work

Verbal Escalation Continuum: What It Is & How to Use It at Work

Jeremy Pollack2025-02-21T18:47:51+00:00

Conflict is an inevitable part of human interaction, especially in professional settings where individuals

Verbal Escalation Continuum: What It Is & How to Use It at WorkJeremy Pollack2025-02-21T18:47:51+00:00