Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

How to Excel at Communication With Customers: An Expert Guide

How to Excel at Communication With Customers: An Expert Guide

Jeremy Pollack2025-02-21T18:38:09+00:00

It is nearly impossible for any business to facilitate the exchange of its goods

How to Excel at Communication With Customers: An Expert GuideJeremy Pollack2025-02-21T18:38:09+00:00

What is Empathetic Listening? Importance, Principles & Examples

What is Empathetic Listening? Importance, Principles & Examples

Jeremy Pollack2025-02-20T09:04:25+00:00

In the intricate dynamics of human interaction, the art of empathetic listening stands as

What is Empathetic Listening? Importance, Principles & ExamplesJeremy Pollack2025-02-20T09:04:25+00:00

8 Classroom Management Techniques for a Peaceful & Engaging Learning Environment

8 Classroom Management Techniques for a Peaceful & Engaging Learning Environment

Jeremy Pollack2024-02-19T10:38:01+00:00

Creating a positive and engaging learning environment is extremely important for educators at any

8 Classroom Management Techniques for a Peaceful & Engaging Learning EnvironmentJeremy Pollack2024-02-19T10:38:01+00:00

The HEARD Method: Definition & Examples

The HEARD Method: Definition & Examples

Jeremy Pollack2025-09-01T18:04:41+00:00

In today's fast-paced world, effective de-escalation customer service techniques are more important than ever,

The HEARD Method: Definition & ExamplesJeremy Pollack2025-09-01T18:04:41+00:00

How to Maintain a Positive Attitude Working in Customer Service

How to Maintain a Positive Attitude Working in Customer Service

Jeremy Pollack2025-02-21T18:38:26+00:00

Customer service representatives are the liaison between an organization and the outside world. Typically,

How to Maintain a Positive Attitude Working in Customer ServiceJeremy Pollack2025-02-21T18:38:26+00:00

8 Job Ideas for People with High Emotional Intelligence

8 Job Ideas for People with High Emotional Intelligence

Jeremy Pollack2025-02-20T09:03:16+00:00

Previously, a high intelligence quotient was what you needed to succeed in a dream

8 Job Ideas for People with High Emotional IntelligenceJeremy Pollack2025-02-20T09:03:16+00:00