Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

Verbal Judo Techniques for Effective De-Escalation

Verbal Judo Techniques for Effective De-Escalation

Jeremy Pollack2025-05-28T13:30:40+00:00

Tension does not give you a heads-up. One moment, life feels normal, and the

Verbal Judo Techniques for Effective De-EscalationJeremy Pollack2025-05-28T13:30:40+00:00

How to Resolve Construction Disputes Without Derailing Your Timeline or Budget

How to Resolve Construction Disputes Without Derailing Your Timeline or Budget

Jeremy Pollack2026-07-06T15:12:52+00:00

Construction projects bring together multiple stakeholders, moving deadlines, changing priorities, and constant coordination. Whether

How to Resolve Construction Disputes Without Derailing Your Timeline or BudgetJeremy Pollack2026-07-06T15:12:52+00:00

How to Communicate Effectively as a Real Estate Agent

How to Communicate Effectively as a Real Estate Agent

Jeremy Pollack2025-04-16T22:28:35+00:00

In the real estate world, words shape outcomes. From guiding first-time buyers to resolving

How to Communicate Effectively as a Real Estate AgentJeremy Pollack2025-04-16T22:28:35+00:00

How to Prevent Excessive Force & Police Brutality

How to Prevent Excessive Force & Police Brutality

Jeremy Pollack2025-04-16T22:27:48+00:00

You don’t have to scroll far to find another headline involving police brutality. Stories

How to Prevent Excessive Force & Police BrutalityJeremy Pollack2025-04-16T22:27:48+00:00

How to Deal With Verbal Abuse From Combative Patients

How to Deal With Verbal Abuse From Combative Patients

Jeremy Pollack2025-04-16T22:29:24+00:00

In healthcare, conflict can surface when emotions run high and patients feel overwhelmed. Even

How to Deal With Verbal Abuse From Combative PatientsJeremy Pollack2025-04-16T22:29:24+00:00

How to Improve Customer Service Skills

How to Improve Customer Service Skills

Jeremy Pollack2025-04-16T22:21:22+00:00

Customer service skills are critical to the success of any customer service team. Every

How to Improve Customer Service SkillsJeremy Pollack2025-04-16T22:21:22+00:00