Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

4 Steps for De-Escalating Calls in a Call Center

4 Steps for De-Escalating Calls in a Call Center

Jeremy Pollack2025-02-21T18:31:17+00:00

Your customer service reps chose a customer service job because they are able to

4 Steps for De-Escalating Calls in a Call CenterJeremy Pollack2025-02-21T18:31:17+00:00

5 Signs to Recognize An Aggressive Coworker from Afar

5 Signs to Recognize An Aggressive Coworker from Afar

Jeremy Pollack2025-02-21T18:48:00+00:00

The modern workplace can bring together a wide range of people from different backgrounds

5 Signs to Recognize An Aggressive Coworker from AfarJeremy Pollack2025-02-21T18:48:00+00:00

How to Deal With Angry Customers: A Step-by-Step De-Escalation Guide

How to Deal With Angry Customers: A Step-by-Step De-Escalation Guide

Jeremy Pollack2025-02-21T18:41:42+00:00

The employee handbook might say that you are a cashier or a call center

How to Deal With Angry Customers: A Step-by-Step De-Escalation GuideJeremy Pollack2025-02-21T18:41:42+00:00

The 6 Most Difficult Customer Service Challenges and How to Overcome Them

The 6 Most Difficult Customer Service Challenges and How to Overcome Them

Jeremy Pollack2025-02-20T08:57:45+00:00

Being a member of a customer support team is a very challenging and stressful

The 6 Most Difficult Customer Service Challenges and How to Overcome ThemJeremy Pollack2025-02-20T08:57:45+00:00

Essential Skills for Effective Conflict De-Escalation

Essential Skills for Effective Conflict De-Escalation

Jeremy Pollack2025-02-21T18:52:59+00:00

De-escalation is the art of calming down a tense situation before it spirals out

Essential Skills for Effective Conflict De-EscalationJeremy Pollack2025-02-21T18:52:59+00:00