Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

Tension Reduction in Crisis Development: Signs & Strategies

Tension Reduction in Crisis Development: Signs & Strategies

Jeremy Pollack2025-02-14T17:56:25+00:00

Tension is inevitable in any setting where people interact, whether at work, school, or

Tension Reduction in Crisis Development: Signs & StrategiesJeremy Pollack2025-02-14T17:56:25+00:00

Verbal Escalation Continuum: What It Is & How to Use It at Work

Verbal Escalation Continuum: What It Is & How to Use It at Work

Jeremy Pollack2025-02-21T18:47:51+00:00

Conflict is an inevitable part of human interaction, especially in professional settings where individuals

Verbal Escalation Continuum: What It Is & How to Use It at WorkJeremy Pollack2025-02-21T18:47:51+00:00

8 Security Guard Skills for Your Resume & How to Improve Them

8 Security Guard Skills for Your Resume & How to Improve Them

Jeremy Pollack2025-02-20T07:54:11+00:00

The role of a security guard is far more nuanced than simply patrolling premises

8 Security Guard Skills for Your Resume & How to Improve ThemJeremy Pollack2025-02-20T07:54:11+00:00

15 Healthcare Call Center Best Practices for Patient Satisfaction

15 Healthcare Call Center Best Practices for Patient Satisfaction

Jeremy Pollack2025-02-21T18:42:32+00:00

Healthcare call centers are pivotal in delivering exceptional patient care by bridging the gap

15 Healthcare Call Center Best Practices for Patient SatisfactionJeremy Pollack2025-02-21T18:42:32+00:00

5 Examples of Conflict in Healthcare Settings (with Resolutions)

5 Examples of Conflict in Healthcare Settings (with Resolutions)

Jeremy Pollack2025-02-21T18:24:28+00:00

Conflict is inevitable in healthcare and often intensified by the high-stakes, stressful environment and

5 Examples of Conflict in Healthcare Settings (with Resolutions)Jeremy Pollack2025-02-21T18:24:28+00:00

Customer Service Conflict Resolution Guide: Tips & Examples

Customer Service Conflict Resolution Guide: Tips & Examples

Jeremy Pollack2025-02-21T18:25:37+00:00

Conflict is practically inevitable in customer service. When issues arise, they can range from

Customer Service Conflict Resolution Guide: Tips & ExamplesJeremy Pollack2025-02-21T18:25:37+00:00