Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

How to Maintain a Positive Attitude Working in Customer Service

How to Maintain a Positive Attitude Working in Customer Service

Jeremy Pollack2026-05-21T19:03:22+00:00

De-escalation training programs are the liaison between an organization and the outside world. Typically,

How to Maintain a Positive Attitude Working in Customer ServiceJeremy Pollack2026-05-21T19:03:22+00:00

8 Job Ideas for People with High Emotional Intelligence

8 Job Ideas for People with High Emotional Intelligence

Jeremy Pollack2026-05-21T19:42:43+00:00

Previously, a high intelligence quotient was what you needed to succeed in a dream

8 Job Ideas for People with High Emotional IntelligenceJeremy Pollack2026-05-21T19:42:43+00:00

8 Creative Customer Service Training Activities

8 Creative Customer Service Training Activities

Jeremy Pollack2025-02-21T18:39:46+00:00

Customer service representatives do not get nearly enough credit for the intellectual dexterity and

8 Creative Customer Service Training ActivitiesJeremy Pollack2025-02-21T18:39:46+00:00

Causes of Aggressive Behavior and How to Deal With Aggression in the Workplace

Causes of Aggressive Behavior and How to Deal With Aggression in the Workplace

Jeremy Pollack2025-02-21T18:32:07+00:00

Aggressive behavior seems incompatible with the workplace. Showing aggression means showing your worst self

Causes of Aggressive Behavior and How to Deal With Aggression in the WorkplaceJeremy Pollack2025-02-21T18:32:07+00:00

What Is the Medical Definition of De-Escalation?

What Is the Medical Definition of De-Escalation?

Jeremy Pollack2026-05-21T19:39:23+00:00

Words mean different things in different contexts. When a phone is charging, it is

What Is the Medical Definition of De-Escalation?Jeremy Pollack2026-05-21T19:39:23+00:00

Why is De-Escalation Training Important for Healthcare Workers?

Why is De-Escalation Training Important for Healthcare Workers?

Jeremy Pollack2025-02-20T08:03:50+00:00

Healthcare workers have to deal with a lot of challenges on the job. Whether

Why is De-Escalation Training Important for Healthcare Workers?Jeremy Pollack2025-02-20T08:03:50+00:00