Asynchronous, Online Employee De-Escalation Training for Supervisors in Industrial Fields
eveloped by experts, implemented by specialists, used and tested by organizations nationwide.
Supervisors in industrial settings can often be faced with heightened employee conflict. These include fields such as construction, manufacturing, warehousing, shipping, and distribution. Handling employee issues every day can lead to fatigue, frustration, and burnout. This is especially true when dealing with emotionally escalated employees.
At Defuse De-Escalation Training, we provide practical training on de-escalation techniques for every member of your leadership team.
Our asynchronous Employee De-escalation Training Workshop utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.
COURSE CURRICULUM:
– Overview of basic escalated conflict theory and psychology
– Practical self-regulation and emotional self-management techniques
– Learn to put employee care before position or policy enforcement without eliminating policies
– Learn to utilize basic conflict psychology in de-escalating employee conflicts
– Reflective listening techniques
– How and when to implement reassurance during employee de-escalation
– How and when to use an apology effectively
– Using policy or rules explanation effectively
– Learning to open a space for collaboration with employees
**Approximately 90 minutes to complete**
**Includes interactive practice exercises and multi-media lessons**
**Includes Certificate of Completion**
Course Instructor
Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack HERE.
Any questions? Email us at: support@deescalation-training.com
