Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

De-Escalation Techniques: 4 Effective Strategies for All Industries

De-Escalation Techniques: 4 Effective Strategies for All Industries

Jeremy Pollack2025-02-20T08:59:26+00:00

De-escalation can be defined as the art of calming a tense situation using strategic

De-Escalation Techniques: 4 Effective Strategies for All IndustriesJeremy Pollack2025-02-20T08:59:26+00:00

3 De-Escalation Techniques Essential for Mental Health Professionals

3 De-Escalation Techniques Essential for Mental Health Professionals

Jeremy Pollack2025-09-01T18:03:33+00:00

In the realm of mental health, de-escalation techniques are crucial tools for professionals navigating

3 De-Escalation Techniques Essential for Mental Health ProfessionalsJeremy Pollack2025-09-01T18:03:33+00:00

De-Escalation Examples: 9 Scenarios for Understanding Conflict De-Escalation

De-Escalation Examples: 9 Scenarios for Understanding Conflict De-Escalation

Jeremy Pollack2025-02-21T18:52:43+00:00

Conflict is a common occurrence in all work environments. De-escalation techniques are essential in

De-Escalation Examples: 9 Scenarios for Understanding Conflict De-EscalationJeremy Pollack2025-02-21T18:52:43+00:00

De-Escalation Script for Call Centers: Ways to Respond & Phrases to Use

De-Escalation Script for Call Centers: Ways to Respond & Phrases to Use

Jeremy Pollack2025-02-21T18:41:58+00:00

The call center environment thrives on clear communication and positive customer interactions. However, dealing

De-Escalation Script for Call Centers: Ways to Respond & Phrases to UseJeremy Pollack2025-02-21T18:41:58+00:00

Hard Skills vs. Soft Skills: Definitions, Difference & Examples

Hard Skills vs. Soft Skills: Definitions, Difference & Examples

Jeremy Pollack2025-02-21T18:52:16+00:00

In the heat of the moment, what kind of skills will truly save the

Hard Skills vs. Soft Skills: Definitions, Difference & ExamplesJeremy Pollack2025-02-21T18:52:16+00:00

Nonverbal Communication: Definition, Types, and Examples

Nonverbal Communication: Definition, Types, and Examples

Jeremy Pollack2025-02-21T18:22:01+00:00

Approximately 60 to 90% of our daily interactions are conveyed through nonverbal means. This

Nonverbal Communication: Definition, Types, and ExamplesJeremy Pollack2025-02-21T18:22:01+00:00