Jeremy Pollack, Author at Defuse - De-Escalation Training

About Jeremy Pollack

Jeremy Pollack, Ph.D. is a conflict resolution specialist and founder of Defuse De-Escalation Training, a Pollack Peacebuilding company. He is also Chairman of the Board of the Peaceful Leadership Institute, the President of the Florida chapter of the Association for Conflict Resolution, and Chair of the Workplace Peace Committee of Division 48 (Division of Peace Psychology) of the American Psychological Association. His credentials include being a Certified Organizational Development Coach (CODC™), a Certified Clinical Trauma Specialist-Individual (CCTS-I™), and an Associate Certified Coach (ACC) under the International Coaching Federation. Jeremy is an Adjunct Professor of Psychology at Arizona College, and still actively participates in coaching and training sessions offered by his companies. He lives in Miami with his wife, Jenny, and their labradoodle, Denver.

15 Healthcare Call Center Best Practices for Patient Satisfaction

15 Healthcare Call Center Best Practices for Patient Satisfaction

Jeremy Pollack2025-02-21T18:42:32+00:00

Healthcare call centers are pivotal in delivering exceptional patient care by bridging the gap

15 Healthcare Call Center Best Practices for Patient SatisfactionJeremy Pollack2025-02-21T18:42:32+00:00

5 Examples of Conflict in Healthcare Settings (with Resolutions)

5 Examples of Conflict in Healthcare Settings (with Resolutions)

Jeremy Pollack2025-02-21T18:24:28+00:00

Conflict is inevitable in healthcare and often intensified by the high-stakes, stressful environment and

5 Examples of Conflict in Healthcare Settings (with Resolutions)Jeremy Pollack2025-02-21T18:24:28+00:00

Customer Service Conflict Resolution Guide: Tips & Examples

Customer Service Conflict Resolution Guide: Tips & Examples

Jeremy Pollack2025-02-21T18:25:37+00:00

Conflict is practically inevitable in customer service. When issues arise, they can range from

Customer Service Conflict Resolution Guide: Tips & ExamplesJeremy Pollack2025-02-21T18:25:37+00:00

11 Customer Service Etiquette Guidelines for Delighting Clients

11 Customer Service Etiquette Guidelines for Delighting Clients

Jeremy Pollack2025-02-21T18:21:38+00:00

Creating a positive, memorable experience is no longer an optional goal for businesses—it’s essential.

11 Customer Service Etiquette Guidelines for Delighting ClientsJeremy Pollack2025-02-21T18:21:38+00:00

The 3 Stages of De-Escalation & How to Use Each to Your Favor

The 3 Stages of De-Escalation & How to Use Each to Your Favor

Jeremy Pollack2025-02-20T11:27:44+00:00

De-escalation is the process of calming a tense situation before it escalates into conflict

The 3 Stages of De-Escalation & How to Use Each to Your FavorJeremy Pollack2025-02-20T11:27:44+00:00

Dealing with Angry Patients & Relatives: 4 De-Escalation Tactics

Dealing with Angry Patients & Relatives: 4 De-Escalation Tactics

Jeremy Pollack2025-02-20T07:52:48+00:00

In healthcare settings, professionals are often at high risk of encountering violence. According to

Dealing with Angry Patients & Relatives: 4 De-Escalation TacticsJeremy Pollack2025-02-20T07:52:48+00:00