How to Deal with Difficult Clients As a Lawyer
Jeremy Pollack2026-06-05T17:10:08+00:00Introduction When an individual reaches out to legal counsel, they’re facing a challenging situation
The Role of Self-Care in De-escalation: Preventing Burnout for Frontline Workers
Jeremy Pollack2025-08-18T17:26:54+00:00Most people think of de-escalation as something you do to others. However, it starts
De-escalation for Customer Service Professionals: Turning Irate Callers Into Loyal Clients
Jeremy Pollack2025-08-18T17:26:52+00:00Sometimes the customer moves beyond frustration and becomes outright furious. They raise their voice,
Trauma-Informed De-escalation: Supporting Individuals With Past Experiences
Jeremy Pollack2025-08-18T17:26:50+00:00When someone’s behavior spirals, it’s easy to assume they’re being defiant or difficult. In
Beyond Words: Mastering Non-Verbal De-escalation Techniques
Jeremy Pollack2025-08-18T17:26:49+00:00When conflict shows up, people often rush to say the right thing. But words
Understanding the Escalation Cycle: Key to Successful De-Escalation
Jeremy Pollack2025-07-08T17:08:18+00:00Conflicts are not always loud or explosive at first. Most of the time, they
