De-Escalation Examples: 9 Scenarios for Understanding Conflict De-Escalation
Jeremy Pollack2025-02-21T18:52:43+00:00Conflict is a common occurrence in all work environments. De-escalation techniques are essential in
De-Escalation Script for Call Centers: Ways to Respond & Phrases to Use
Jeremy Pollack2025-02-21T18:41:58+00:00The call center environment thrives on clear communication and positive customer interactions. However, dealing
Hard Skills vs. Soft Skills: Definitions, Difference & Examples
Jeremy Pollack2025-02-21T18:52:16+00:00In the heat of the moment, what kind of skills will truly save the
Nonverbal Communication: Definition, Types, and Examples
Jeremy Pollack2025-02-21T18:22:01+00:00Approximately 60 to 90% of our daily interactions are conveyed through nonverbal means. This
3 Communication Skills Vital for Customer Service Jobs
Jeremy Pollack2025-02-20T11:24:49+00:00With customer expectations constantly rising, companies can't afford to neglect the importance of communication
11 Communication Skills Indispensable for Sales Jobs
Jeremy Pollack2025-02-20T09:01:00+00:00Your success as a salesperson hinges critically on your ability to craft a compelling
