Defuse De-Escalation Training Workshops
eveloped by experts, implemented by specialists, used and tested by hundreds of organizations nationwide.
With more than three decades of combined experience training organizations around the world in de-escalation skills, Defuse is part of the largest conflict resolution and de-escalation training firm in North America. Our trainers are not simply educators; they are working professionals in the field of workplace conflict management and customer de-escalation consulting. They bring only what works in the real-world into our training workshops. We are proud to be the #1 rated de-escalation training firm for employees and customer services representatives.
Defuse is a brand under Pollack Peacebuilding Systems, the largest workplace conflict management firm in North America. Founded in 2016 by social psychologist and conflict resolution expert Dr. Jeremy Pollack, PPS brings together organizational peacebuilders from all around the U.S., U.K., and Canada to provide conflict management training, consulting, and interventions to organizations of all sizes and industries. With increasingly more companies looking for ways to help their teams de-escalate issues with customers, coworkers, and the general public, PPS launched Defuse as its exclusive de-escalation training brand. As de-escalation trainers, we’ve helped thousands of employees across hundreds of companies in more than 80 industries learn to manage their own emotions while defusing emotionally escalated situations with others.
Our Trainers
When you work with the Defuse Team, you always work with a Program Director, a Trainer, and an Account Executive. Here are just a few of our fantastic trainers.
