Asynchronous, Online De-Escalation Training for Security Officers
eveloped by experts, implemented by specialists, used and tested by organizations nationwide.
Security officers are constantly under pressure to handle intense situations. Managing distressed individuals can be exhausting and, in some cases, dangerous. This is especially true when dealing with emotionally escalated people, whether they are customers, eventgoers, or members of the general public.
At Defuse De-Escalation Training, we provide practical training on de-escalation techniques for every member of your security team.
Our asynchronous Security De-escalation Training Workshop utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.
COURSE CURRICULUM:
– Overview of basic escalated conflict theory, psychology, and neurobiology
– Practical self-regulation and emotional self-management techniques
– Learn to give focused attention before position or policy enforcement without eliminating policies
– Learn to utilize basic conflict psychology in de-escalating conflicts
– Reflective listening techniques
– How and when to humanize escalated people
– How and when to acknowledge and align with individuals effectively
– Using policy or rules explanation effectively
– Learning to open a space for collaboration in emotionally heated situations
**Approximately 90 minutes to complete**
**Includes interactive practice exercises and multi-media lessons**
**Includes Certificate of Completion**
Course Instructor
Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding, as well as a background in security and combatives instruction. Read more about Dr. Pollack HERE.
Any questions? Email us at: support@deescalation-training.com
